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FAQs

How do I know this is genuine?

We understand how important it is to feel confident that communications from us are genuine and secure. To be sure that this email is genuinely from Leibl Laurentius, you can check the following:

  • Your name is included correctly at the beginning of the email.
  • After following the link to the website, the address bar of your browser will show leibllaurentius.com and a padlock indicating that the identity of the website is verified.

How do I proceed through the check-out process?

Once you have finished adding items to your cart, simply click the “Check Out” button on the shopping bag page and we will easily guide you through the checkout process. 

Can I cancel, amend, combine or add something to my order I just placed?

When your order is placed, our warehouse begin to pack it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to, amend or cancel an order once it has been placed.

How long does shipping take?

Average arrival time is 3-14 days after dispatch.  If we are experiencing a high volume of orders, delivery time is up to 49 days.

*Please also consider anywhere from 2-5 days to process the order.

What methods of payment do we accept?

We accept Credit Cards through, PayPal and Stripe. 

Where is my order?

When your order is dispatched, you’ll receive a confirmation email from us. This will inform you which carrier we have used to deliver your package, and of your tracking number. Please track your order directly on Section “Track my parcel” or with the relevant link below.

  • DPD
  • DHL
  • FedEx
  • Royal Mail
  • Air Courier

If you have not received a confirmation email, please contact our Customer Services team.

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

High Quality Items Only | Shop with confidence

Fast Delivery | Worldwide express delivery available on all orders